Here’s an interesting insight from our recent global benchmark study: almost half of CPOs said they were not satisfied with the current pace of digital transformation. Yet, more than 90% said digitalization was their top priority for 2021.
So, why are digital initiatives more difficult than we originally anticipated? The answer comes down to this critical, yet simple concept: Digital alone is not a strategy. And successfully adding digital enablers to your procurement ecosystem requires a more thoughtful and holistic approach.
Let’s take a real-life example from our internal WNS procurement team. Last year, we implemented an RPA bot to automate manual PR processing. We mapped out the user experience. We built the product based on user empathy.
However, we didn’t fully prepare for the anxiety caused within our team. We reset the project and revised the implementation plan to include more education and coaching. Now, the team happily spends 80% of their time on understanding stakeholder expectations and tackling more strategic analytics projects.
Our agile agile and comprehensive approach to digital initiatives is one of the reasons why WNS Denali was recently named “one of the strongest and most influential providers” for Procurement Digital Transformation Services by ISG.
Keep reading this edition of The Lever to download the full procurement benchmark report, access the ISG research on top procurement service providers, and discover our latest insights to help you with your digital transformation.